03. Jul. 2010. – 14:57:40
When a friend of mine was complaining not so long ago about the cock up various train companies had caused him from misleading information about fares/timetables/changes to the dirty carriages and poor service on a journey from Exeter to Edinburgh I began to think of what does it take to make clean trains run on time providing the customer with a journey that he could describe as better than expected...a term used by retail market analysts to analyse the "customer experience". Do we really need an Italian megalomaniac to achieve this outcome?
The above tale can be understood by millions of us who rely on mass transport systems to convey us for 100 miles or 10,000. What then of a criminal justice system with its n-1 combinations and permutations of individual activities by hundreds of organisations and millions of participants which attempts to investigate an isolated incident where law might have been broken to dealing with the offender. Whatever other statistics might or might not reveal it has been recognised for a long time that about 3% of criminal acts end up with a conviction.
The current political hot potato of sentencing/prison population is an attempt by the purse holder to save money; a laudable target but one fraught with potential chaos as a result. I am sure Kenneth Clarke is familiar with the term “The Butterfly Effect”. Does the flap of a Butterfly’s Wings in Brazil set off a Tornado in Texas? It does not take such an esoteric scenario to predict that further tampering in the manner contemplated by the Rt. Honourable member will lead to considerably more waves than a tornado in the Gulf of Mexico.
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